All services provided by the Provider may be used for lawful purposes only. Transmission, storage, or presentation of any information, data, or material in violation of any United States Federal, State, or City law is prohibited. This includes, but is not limited to: copyrighted material, material that is threatening or obscene, "adult only" content material, or material, protected by trade secrets and other statute.
Note: Pornography and sex-related merchandising are prohibited. This includes sexual content or direct links to adult content hosted elsewhere. Sites promoting any illegal activity, violence, or content that may be damaging to our servers or any other server, or links to such sites are also prohibited. Examples of non-acceptable content or links are:
- Pirated software or copyrighted MP3 files
- Hacking Tools
- Warez sites
- Adult content (in any form)
- Spamming Software
- Web-based shells
The Provider will be the sole arbiter as to what constitutes a violation of this provision.
The Provider will monitor the customer's disk usage and if it exceeds the usage agreed upon, the Provider shall have the right to take corrective actions. Such corrective actions may include assessment of additional charges or suspension of service.
Domain registration policy
The Provider registers .EU domain names at EURid, and .HK, .COM.HK, .NET.HK, .ORG.HK, .IDV.HK, and .EDU.HK domain names at domain.net.hk. For details on these registrations check the sections below. All other domains registered through the Provider are a subject of the Domain Registration Agreement of Enom Inc.
If you register domain(s) with the Provider, or transfer an existing domain registration, you must be acquainted with the Registration Agreement of Enom Inc.: http://www.enom.com/terms/agreement.asp
By registering/transferring such a domain at the Provider, you confirm that you have read and you agree with the Registration Agreement of Enom Inc.
Registration and renewal of .EU domain names
EURid (The European Registry of Internet Domain names) requires the registrant contact of .EU domain names to be situated in the European Union. If this requirement is not met, the domain registration may be rejected or revoked. Due to limitations imposed by EURid, the manual renewal of .EU domain names is not possible. Renewing .EU domain names is done by setting an "automated renewal" flag. The Provider will enable this setting by default. If a client does not want to renew a .EU domain name, they need to contact the Provider at least 30 days before the domain's expiration date so that this flag can be disabled.
All .EU domain name registrations need to match the EURid requirements listed at http://www.eurid.eu/.
Registration and documentary proof for Hong Kong domain names
All Hong Kong top and second level domains need to match the requirements of Hong Kong Internet Registration Corporation Limited (HKIRC). They are available at:
HKIRC periodically do random domain registration verifications. They may require you to submit documents to confirm that you are eligible to keep the domain name registered on your behalf. You have to react within one week after you receive such a request. Details can be found at: https://www.hkirc.hk/en/data/72/
WHOIS privacy terms
The domain WHOIS privacy feature replaces the data in the WHOIS output of your domain with details of SureSupport.com. You are still the owner of the domain name, and you can turn off the WHOIS privacy feature at any time.
- Delivery of emails: With WHOIS privacy feature enabled, all email addresses (Registrant, Administrative, Technical, Billing) will be replaced with a randomly generated email address @privacy.suresupport.com. This email address will forward all messages sent to the WHOIS contacts to your official registrant email address.
- Delivery of regular mail: We do not guarantee the proper delivery of regular mail and packages sent to the WHOIS privacy address. We may review the deliveries and contact you about them only if we find it necessary.
- Escrow of the details of the official domain owner: When the WHOIS privacy feature is enabled, your own contact information will NOT be escrowed.
- Editing domain contacts: If you use WHOIS Protection, you must edit the domain data only through the Provider's interfaces. Editing domain contacts through another interface (for example, at the domain registrar) may lead to unpredicted issues with the contact information.
- WHOIS verification with Private WHOIS: Each enabling or disabling of the Private WHOIS service, as well as each generation of new privacy email, may require a verification of the WHOIS data, as per ICANN regulations. A verification message will be sent to your real registrant email address, and you need to follow the verification link in it within 15 days, to avoid disruption of the domain service.
Lost login information policy
In case the customer has lost the hosting account or domain name login information, he/she can request it to be sent to the contact e-mail address for the respective service.
If the contact e-mail address is outdated or incorrect, the customer should contact the Provider to request an investigation of the issue.
Accounts that reach their monthly traffic limit may be a subject of automatic site suspension. Also, any accumulated traffic over the monthly limit will be charged additionally in accordance with the characteristics of the plan purchased. If a site is suspended under this provision, and the hosting account is in good standing, the site will be enabled on the first date of the next month, when the traffic counter is reset. In case of failure to cover fees incurred by traffic over-usage, the Provider reserves the right to take corrective actions such as full suspension of the hosting account. In case the Provider takes corrective actions under this provision, the customer shall not be entitled to a refund of any fees paid in advance.
Running and linking to IRC servers or IRC bots and clients such as Eggdrop, BitchX, ircii, etc., is strictly prohibited.
Background running programs
Programs running in the background are not allowed.
To maintain the integrity of our shared hosting services, we have several special per-user resource limits in place. These include, but are not limited to:
- Memory limitations: Customers using shared hosting services will be able to use only a certain portion of the total available memory on the server.
- CPU usage limitations: Scripts that take too much real CPU time will be terminated.
- Simultaneous script execution limitations: Customers will be able to run only a certain amount of CGI scripts simultaneously. Whenever this limitation is triggered, execution of subsequent CGI script requests via the web will produce an error message.
- MySQL disk usage limitations: In cases, in which the integrity of the MySQL service is endangered, the MySQL disk usage of customer accounts may be limited. No limits will be applied to accounts with MySQL disk usage below 3GB.
- Number of inodes limitation: The total number of files and folders on a single hosting account should not exceed 500,000.
- MySQL connections limit: Each MySQL user cannot exceed a certain number of connections to the MySQL server.
The Provider reserves the right to alter the above limitations and to place additional limits without prior notice if an account endangers the stability or the performance of the hosting server due to intensive resource usage. The additional limits may include, but are not limited to MySQL, memory and CPU usage limitations, and stopping access to directories.
Each hosting account on the Provider servers is meant to be used for one domain, as well as a number of parked domains, according to the hosting plan. Parked domains are full aliases of the main domain - they display the same site content and share the same mailboxes. Pointing parked domains to subfolders or subdomains on the account through .htaccess files or other means is not allowed.
Proxy software and redirection services
We do not allow running of proxy software on our servers. Sites offering shortening URL services are not allowed as well.
DISTRIBUTION AND/OR TRANSMISSION OF OBSCENE OR INDECENT SPEECH OR MATERIALS
Violation of indecency and obscenity laws can result in criminal penalties.
Account content ownership
The content of the hosting account is considered to be a property of the customer. The customer retains ownership on all data that he/she uploads to the hosting account. The Provider will not use the data on the hosting account for any other purpose than for the provision of the hosting service itself. The Provider will not provide hosting account data to any third parties, unless this is required by law, or the customer has agreed upon this.
As an owner of the hosting account data, the customer is solely responsible for the content of the account, including its security. The Provider reserves its right to block access to any content that may be threatening the security of the hosting service, the data of other customers on the servers, or the Provider's reputation. The Provider reserves its right to judge as to what content is considered threatening and is a subject of this rule.
Intellectual property rights
Materials, accessible to the customer through the Provider's services, may be subject to protection under the United States or other copyright laws, or laws protecting trademarks, trade secrets or proprietary information. Except when exclusively permitted by the owner of such rights, the customer may not use the Provider's services in a manner that would infringe, violate, dilute, or misappropriate any such rights, with respect to any material, which the customer accesses or receives through the Provider's network. If the customer uses a domain name in connection with the Provider's service, he/she may not use that domain name in violation of any third party trademark, service mark, or similar rights.
When using the Provider's services, the customer retains all intellectual property rights on their own content, trademarks, and any other data related to the site/account content. The Provider will use this content/data/trademarks only for the provision of the hosting service, unless other actions are required by law.
Customers may not use the Provider's network in an attempt to circumvent user authentication or security of any host, network, or account. This includes but is not limited to: accessing data not intended for the customer, logging into a server or account the customer is not exclusively authorized to access, password cracking, probing the security of other networks in search of weaknesses, or violation of any other organization's security policy. Customers may not attempt to interfere or deny service to any user, host or network. This includes, but is not limited to: flooding, mail bombing or other deliberate attempts to overload or crash a host or network. The Provider will fully cooperate with investigations of violations of systems or network security. This also includes cooperating with law enforcement authorities in the investigation of suspected criminal violations. Users who violate system or network security may incur criminal or civil liability.
The customer may not host material that is:
- threatening or obscene;
- offensive to any person or group. This includes, but is not limited to: prejudice, racism, intolerance, hatred, and harassment; expressions that are by nature libelous, defamatory, and offensive to or disrespectful of ethnic, racial, religious, or other groups;
- harmful to minors;
- likely to cause damage to reputation of third parties.
Note: Defamatory speech distributed over the Internet can result in civil liability for the defamer.
Spam or unsolicited e-mail
The customer may not use the Provider's network, the Provider's equipment, or the Provider's e-mail service in connection with the transmission of spam, flames, mail bombs, or similar unsolicited e-mail messages. The customer's domain may not be referenced as originator, intermediary or reply-to address in any of the above. This prohibition fully extends to sending of unsolicited mailings from another service that in any way mentions your domain name or implicates the use of the Provider's network, the Provider's equipment, or the Provider's e-mail services. A message is considered unsolicited if it is posted in violation of a newsgroup charter, or if it is sent to a recipient without his/her prior consent. For purposes of this provision, merely making one's e-mail address accessible to the public will not constitute a request or invitation to receive messages.
In case sufficient evidence is presented about any violation of this provision, the Provider reserves the right to disable the customer's account without prior notice. For the purpose of acquiring such evidence, the Provider will use various techniques, including but not limited to: closely inspecting all spam reports sent to the Provider's anti-abuse department, searching the logs of the Provider's mail servers, and scanning the server space for popular "spamming" applications. The Provider will be the sole arbiter as to what would be considered sufficient evidence.
Any attempt to undermine, slander, libel, threaten or cause harm to the Provider's customers, employees and property, or to the company directly, is grounds for immediate termination without refund. In addition, any such attempts will be prosecuted to the fullest extent of the law.
The Provider, at its sole discretion, may change these terms and conditions at any time. By using the Provider's services, the user agrees that the Provider may: (1) revise these terms and conditions; and (2) change the services provided. Any such revision or change will be binding and effective immediately on posting of the revised terms or change to the service(s) on the Provider's web site, or on notification to the customer by e-mail. The customer agrees to periodically review the Provider's web site, including these terms, to get informed of any such revisions. If the customer does not agree with any revision, he/she may terminate the services at any time by notifying the Provider by e-mail. Notice of the customer's termination will be effective on receipt and processing by the Provider. The customer agrees that, by continuing to use the Provider's services following notice of any revision to this Agreement or change in service(s], he/she abides by any such revisions or changes.
The content available through this site is the sole property of the Provider and is protected by patent, copyright, trademark, and other intellectual property laws. Except as otherwise explicitly agreed in writing, the Provider-owned content received through this site may be downloaded, displayed, reformatted, and printed for your personal, non-commercial use only. You agree not to reproduce, retransmit, distribute, disseminate, sell, publish, broadcast, or circulate the content received through this site to anyone, including but not limited to others in the same company or organization without the Provider's express prior written consent.
Refusal of service
The Provider reserves the right to refuse hosting for insecure applications that could be, for instance, utilized by an attacker to gain unauthorized access to the server and/or execute applications with the privileges of the customer that has uploaded the insecure application in question. Customers are responsible for keeping their applications up-to-date, checking for security issues with the application vendor, and updating to the latest secure version that is available. In the event that an insecure application is installed on the hosting account of the customer, the Provider reserves the right to disable access to it, or, if deemed necessary, to the hosting account in its entirety. This will be with the exclusive purpose of preventing damage to the customer and to the other customers hosted on the same server, and may be done with or (in case of emergency) without prior notice.
The Provider reserves the right to impose restrictions or fully suspend any of the services provided to customers, in case the operation of these services threatens the overall security and stability of the hosting system, and/or the proper operation of other customers' accounts/services.
The Provider reserves the right at its sole discretion to refuse or cancel service. Violation of any of the Provider's Terms could result in a warning, suspension, or account termination. Submitting fake personal information can also be grounds for suspension or termination.
THE CUSTOMER AGREES THAT THE PROVIDER SHALL NOT BE LIABLE FOR ANY (1) SUSPENSION OR LOSS OF THE SERVICE(S], INCLUDING, WITHOUT LIMITATION, DOMAIN NAME REGISTRATION SERVICES AND WEB HOSTING SERVICES, (2) USE OF THE SERVICE(S], INCLUDING, WITHOUT LIMITATION DOMAIN NAME REGISTRATION SERVICES AND WEB HOSTING SERVICES, (3) INTERRUPTION OF THE PROVIDER'S SERVICES OR INTERRUPTION OF THE CUSTOMER'S BUSINESS, (4) ACCESS DELAYS OR ACCESS INTERRUPTIONS TO THE PROVIDER'S WEB SITE(S) OR SERVICE(S) OR DELAYS OR ACCESS INTERRUPTIONS THE CUSTOMER EXPERIENCES IN RELATION TO THE SERVICES OFFERED BY THE PROVIDER; (5) LOSS OR LIABILITY RESULTING FROM ACTS OF OR EVENTS BEYOND THE PROVIDER'S CONTROL (6) DATA NON-DELIVERY, MIS-DELIVERY, CORRUPTION, DESTRUCTION OR OTHER MODIFICATION; (7) LOSS OR LIABILITY RESULTING FROM THE UNAUTHORIZED USE OR MISUSE OF THE CUSTOMER'S ACCOUNT; OR (8) APPLICATION OF THE DISPUTE POLICIES. THE PROVIDER ALSO WILL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING LOST PROFITS) REGARDLESS OF THE FORM OF ACTION WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE], OR OTHERWISE, EVEN IF THE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL THE PROVIDER'S MAXIMUM AGGREGATE LIABILITY EXCEED THE TOTAL AMOUNT PAID BY THE CUSTOMER FOR THE DISPUTED SERVICE, BUT IN NO EVENT GREATER THAN ONE HUNDRED DOLLARS ($100.00). BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES, THE PROVIDER'S LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.